Frequently Asked Questions
How do I know if my order has been shipped?
Processing time for orders is 1-2 business days (excluding weekends and holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during February-April and November-December.
Your order may be shipped 1-3 business days after it is placed.
Delivery time within the United States is within 5 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed.
Tracking information will be emailed to you through PayPal. Click on the tracking number in the email to track your order. All orders are shipped via USPS.
We are not responsible for shipping delays due to customs, natural occurrences, transportation strikes/delays, or transfers from USPS to international mail carriers.
If you haven't received a tracking number after 3 business days, email us at HairSpeed@usa.com with your order number.
After my order is submitted, can I make changes to it or cancel it?
We attempt to make changes or cancel your order within the same day it's made. If contacted after that day, we cannot guarantee changes or cancellation.
If your order has been processed and shipped, it cannot be canceled or refunded. Contact us immediately if there is an error with your address at Hairspeed@usa.com.
What will happen if my package is undeliverable to my address?
Check the status of the tracking number provided. If the package is undeliverable, email us at HairSpeed@usa.com for instructions.
If we receive your package back, we will contact you to request an updated shipping address. A small return shipping fee will be invoiced to you. This must be paid before re-shipping your package.
What payment options do you accept?
We accept online payments by Credit or Debit Card.
What is your return policy?
ALL SALES ARE FINAL. We do not offer refunds, exchanges, or credits for any reason due to the intimate nature of our products. Unauthorized returns will be refused and returned to you.
Please ensure you read all product descriptions, disclosures, and FAQs before making a purchase. By completing your purchase, you agree to these terms.
Is Hair Speed website safe?
We use Secure Socket Layer (SSL) encryption technology to encode your information when you place an order at www.myhairspeed.com. This ensures that your order is placed safely and securely.
Does anyone else see the information that I provide to Hair Speed?
We respect your privacy. The information you provide will not be given to any third party.
Where can I buy Hair Speed near me?
Purchases can only be made online at www.myhairspeed.com.
Do you offer Promotional/Coupon Codes?
We periodically offer promotional codes. Only one code may be used per order. Current codes cannot be applied to previous purchases, and price adjustments will not be made.
What if my order is incorrect or is missing an item?
If there is an error in your order, please email us with clear photos of the package and the products received. If authorized, we may ask for the incorrect item to be returned in new, sealed, and unused condition.
How do I check on or contact someone about an order I have placed?
Log in or create an account on our website to view order history. For any other questions, please email us at Hairspeed@usa.com.